Customer service mail: [email protected] 1.if you need customize the dress color and size please note me your color and size as below: *color _________(picture color or other colors, there are 126 colors are available,please contact us for more colors) *Bust__________ *Waist _________ *Hips __________ *Your Height without shoes( From your head to your foot without shoes )__________(important) *dress shoes height___________ this size must be right ! And if the dress has sleeves pls provide arm measurements as below: Armhole__________ (end of arm) Armlength_________ You could read "how to measure" to make sure these measurements right. Customers need to know : All of the dresses don't come "on the shelf".We strongly recommend you to select "Custom Made" to ensure the dress will fit you when it arrives 2.Payment: We accept payment via PayPal and Credit Cart 3.Delivery time: Rush order: 7-15 days, please choose expedited Normal time: Within 21 days (From May to Dec) Around 28 days (From Jan to April), For it's busy season together with spring festival holiday, so produce time will be long. 4.Shipping: by UPS or DHL or some special airline. **We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. So please read the return policy
5.Condition:brand new ,column ,mermaid or A-line style, Length:knee length,Tea -Length,or floor length are all available Fabric: imported satin,silk,special taffeta,stretch satin,organza,chiffon,lace,tulle are available Embellishment: beading,embroidery ,appliques,handmade flowers,handmade ruffles are available Color:color free ,all the colors on our color chart are available Size:Standard size or custom size . Closure:Zipper back or Lace up back. Lining:Boned and Fully Lined . Packing:Delicate box package or plastic bags. Return Policy: 1. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive. ,if you request 100% same as the picture ,please don t make payment. i am sorry for it. 2,We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, or you do no not love it after you received it and some other reasons for it .We refuse return the items without any quality problems 3. If you find the Dress is in wrong color or measurements, please send us clear pictures within 3 working days since you receive the dress. You can return and refund after our confirmation; 4. If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress. We can solve this thing together . 5,Since computer screens have chromatic aberration ,especially between CRT screen and LCD screen,we can not guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept. 6, if you return it .please see it 1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return. 2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors. 3). Return shipping charges will be the buyer¡¯s responsibility. It is buyer¡¯s responsibility to pay for the shipping fee of sending back and exchange. 4). Just quality problems or size mistake, we accept returning. 5).The shipping method that we used for u then when u ship it back you must use the same one.if we ship the dress to you by DHL/UPS then you need to use this one too. About Feedback:
Thanks so much for your bidding, it will be more appreciated if you can leave us 5 STAR positive feedback if you feel that the item and our service is good for you. Great feedback will be left to you too. If any situation, you receive an unsatisfied item, please just contact us immediately, we will try to solve the problem for you. But keep in mind that any problem please do contact us first, we are really hope that you can have a happy experience from this transaction.
